Secret Shopper Program | BLO/OUT Blow Dry Bar

Name:

Email:

Phone:

Did the front desk staff answer the phone in a friendly and upbeat tone?

Was the reservation you requested available? If not, was the front desk staff accommodating?

Did the front desk staff explain the cancellation policy to you?

Yes

No

I Already Knew It

While checking in, were you greeted by the front desk staff?

Yes

No

Did the front desk staff offer to take your coat / a beverage / provide a wait time?

Yes

No

Not Applicable

Was the front desk clean?

Yes

No

Not Sure

Were the retail shelves stocked and clean?

Yes

No

Not Sure

How long did you wait for a stylist?

If you waited more than 5 minutes, did the front desk staff apologize and explain the wait?

If you waited more than 5 minutes, did your stylist apologize about the wait?

Yes

No

Not Applicable

Did your stylist greet you and introduce themselves?

Yes

No

Did your stylist offer to take your coat / a beverage?

Yes

No

Not Applicable

What is Your Stylist's Name?

Did your stylist guide you to their station?

Yes

No

Did your stylist provide a thorough consultation?

Did your stylist offer to change your BLO/OUT to an EXPRESS BLO/OUT?

Yes

No

Not Applicable

Were you introduced to our Beautifu.ly Clip-In Extensions?

Yes

No

Not Applicable

Was the shampoo long enough?

Yes

No

Not Applicable

Was the water temperature and pressure good?

Did your stylist offer you a 10 minute scalp massage or a Moroccanoil treatment?

Yes

No

Not Applicable

Did you receive a brief scalp massage during the shampoo?

Yes

No

Not Applicable

Were you comfortable throughout?

Was your finished style what you asked for?

Would you come back to and recommend the stylist?

Secret Shopper

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